The faceplate is not done with a fine finish and may appear to be scratched, but this is how Whistler scanners look. We cannot replace your unit due to the finish on the screen - this is how they ALL look. We are aware that the TRX-1 looks like they are damaged but this is just how they are done. We have brought this up with Whistler for years as it leads to upset users, but this is just how Whistler manufacturers them. This is one of the many reasons we recommend Uniden SDS100 over the TRX-1.