Police scanner programming is, by far, our #1 selling item and is included with almost all orders. There are only a handful of programming experts in the world and we have a few of them. While we guarantee we will program the correct frequencies as specified in your order and we are always here to help if there is an issue, we cannot guarantee proper reception in order to receive these frequencies. Scanners work on line-of-sight, not satellites, so what works for your neighbor or on your old scanner may not work with your new scanner. We pull our lists from the Radio Reference database, so if there is a frequency you want and it's in there, we can program this on your scanner. Conversely, if something you want is not in this database, it will not be on your scanner. We will notify you if there is a frequency we cannot program.