15% restocking fee applies to ALL items, unless defective. No exceptions.
The restocking fee still applies if you're not able to pick up as much in your area as you expected.
We are aware this is unpopular, but as a small company we must charge restocking fees or we could not stay in business.
We call out restocking fees on this page, the order confirmation email, and shipment tracking email to avoid blindside confusion.
Restocking fee covers shipping to you and items for return. We do not resell returned scanners; all returns are sent back to the manufacturer.
Less than 1% of all sales are returned; we're proud of this and we want you to be satisfied!
Scanners take patience; this is why we provide lifetime tech support alongside several guides and how-to videos.
We are not a showroom. Trying out a new (or a few) scanner(s) and returning for a full refund would put us out of business.
Please contact our experts before you buy and we'll help you choose the correct scanner.
Our scanner recommendations are not guaranteed or foolproof. Scanners are tricky and things like frequencies, formats, and systems can change without our knowledge; sometimes after you order and before your scanner arrives. We use the Radio Reference database to look up your area, which is accurate, but it's a user-generated and updated wiki and we're only as good as this resource. This affects .01% of orders, but we cannot be held responsible for the inaccuracies of Radio Reference.
We try to avoid returns as we lose money on all returns. We provide after-sale tech support and attempt to contact most orders before shipment to ensure the correct scanner is chosen, programming is added, and expectations are set. 99.9% of all orders are great! However, returns are a part of any business.